Category
Back-office system / Admin system / Operations Management System (OMS)
Role(s)
Ngọc Thuỳ An Phạm — Design Lead
Trường An Nguyễn — UI/UX Designer
Client
Langfarm
Year
2025
Description
This project is a comprehensive ticket-selling management system developed for Langfarm Center to streamline operations and enhance user experience. It features a centralised management dashboard for real-time monitoring, a ticketing system for event ticket creation and distribution, and integrated payment methods supporting cards, e-wallets, and QR codes. The platform also includes data reporting tools for performance insights and a content management system (CMS) to efficiently manage event and promotional content.
Project Scope
Operations Management System (OMS)
Ticketing & Sales Management
Service & Schedule Management
Data & Reporting Dashboard
Admin System UI/UX Design
Working Process
Journey mapping → Wireframing → High-fidelity UI in Figma → Prototyping → Technical testing → User Training
Objectives
The project aimed to:
Simplify operational workflows for internal teams
Centralise ticketing and service management into one system
Improve visibility into sales and performance data
Create a scalable platform capable of supporting future operational growth
Dashboard Overview
The central operational hub:
Displays ticket sales and service performance metrics
Provides quick access to operational summaries
Visualises data through charts and reporting modules
Sales Management
A system for monitoring ticket activity:
Track ticket sales and transaction records
Manage pricing and ticket categories
Organise booking-related data efficiently
Service Management
Tools for managing operational services:
Configure service schedules and availability
Manage service categories and operational settings
Support updates and adjustments in real time
Data Management
Structured handling of operational information:
Centralised records and system data
Organised table-based interfaces for clarity
Efficient filtering and management workflows
Reporting & Analytics
Performance monitoring tools:
Revenue and sales statistics overview
Service usage tracking
Data visualisation for operational insights and decision-making
Outcome
The final product delivers a streamlined operational platform that:
Improves efficiency in ticket and service management
Centralises operational data into a unified system
Enhances visibility into business performance
Provides a scalable foundation for future system expansion